We're on email — fast.
Most questions are answered within 4 business hours. Anything urgent, flag it in the subject line.
General: support@origin-health.ca
Orders: orders@origin-health.ca
Common questions
Where's my order?
Most orders ship within 24 hours of payment confirmation. You'll get a tracked shipping link by email. You can also look up your order at /account using your order number and email.
How do I reconstitute?
Every vial ships with a reference PDF for the exact diluent and draw math. The reconstitution guide walks through the process for a generic peptide.
Payment didn't go through
If your Interac e-Transfer bounced, check the recipient email is exactly payments@origin-health.ca. If a card attempt failed, reply to your order email and we'll send a fresh secure link.
Returns
Peptides are research materials — we can't accept returns on opened or unsealed vials. Damaged-in-transit vials are replaced free within 7 days of delivery with a photo of the package.
Order issues
- Wrong address on an unshipped order → email us within 2 hours.
- Missing item → email with order ID + a photo of what arrived.
- Delayed tracking → we'll file a post claim and reship if lost.